> For the complete documentation index, see [llms.txt](https://docs.morpht.com/convivial-for-govcms/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.morpht.com/convivial-for-govcms/support/govcms-support-desk.md).

# GovCMS support desk

GovCMS operates the hosting platform the site runs on and provides the first line of support for it: environment availability, deployments, backups, the GovCMS dashboard, and platform-level user access.

Raise a request at the GovCMS support desk: <https://www.govcms.support/>. Log in with the account your agency's GovCMS onboarding gave you; the desk's hours and priority levels are set by your agency's agreement with GovCMS.

When raising a request, include the site name, the environment (production, test or development), the address of the page concerned, what you expected, what happened instead, and when — the desk works far faster with a time and a URL than with a description alone.

Things the GovCMS desk does **not** handle: how the site's components and theme work, content questions, and changes to Convivial for GovCMS. Those go to [Morpht](/convivial-for-govcms/support/morpht-issue-queue.md).