GovCMS support desk

GovCMS operates the hosting platform the site runs on and provides the first line of support for it: environment availability, deployments, backups, the GovCMS dashboard, and platform-level user access.

Raise a request at the GovCMS support desk: https://www.govcms.support/. Log in with the account your agency's GovCMS onboarding gave you; the desk's hours and priority levels are set by your agency's agreement with GovCMS.

When raising a request, include the site name, the environment (production, test or development), the address of the page concerned, what you expected, what happened instead, and when — the desk works far faster with a time and a URL than with a description alone.

Things the GovCMS desk does not handle: how the site's components and theme work, content questions, and changes to Convivial for GovCMS. Those go to Morpht.